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Frequently Asked Questions
A cashback reward program is an incentive program operated by credit card companies where a percentage of the amount spent is paid back to the card holder.
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How it works
Superback is an in-store (also known as offline) and online cashback system. It is a perfect system for a startup looking to promote in-store & online cashback offers with moderate investment, strategic growth. It’s a highly scalable cashback solution with advanced technology that aims to combine online and local stores together.
According to the data from Statista, online retail sales accounted for 18 percent of all retail sales worldwide. It means that there is still 82% of the sales process offline. Cashback and offers are great ways to attract people who shop offline. Superback is compatible with online merchant cashback and offline both so you don’t miss out on any target market.
Not at all. This is a FREE Cashback service. You do not have to pay anything.
Cashback Related
These are a few things that you can be mindful of to ensure that your cashback tracks properly:
Make sure you are logged into your LarabackPRO account.
Check cashback rates for the store to ensure the category you are shopping for has cashback.
Make sure you AdBlock is disabled as it is known to interfere with tracking
When you click an offer or store, LarabackPRO will open a window linking you to that store. Please ensure that you transact in the opened window.
Please ensure that you start with an empty shopping cart. If it is not empty please clear the contents of your cart and visit the store via LarabackPRO again.
Do not use any price comparison or discount widgets while shopping.
For merchant specific conditions please view the 'Useful Tips' section on the merchant page.
The pending cashback tracked amounts are calculated by LarabackPRO on a best effort basis and can change upon final confirmation from the store.
This is because when a transaction is tracked, most stores do not provide us all the information required to accurately track cashback. Without the exact purchase amount, product category, new or existing user, etc. details from the store, there is no way for us to know the exact cashback at this stage.
On confirmation, the final confirmed cashback can be lower or higher, depending on the various factors mentioned above. In case you feel your cashback transaction was confirmed for an incorrect amount.
Yes, there are stores and offers on which there is no cashback applicable. These will not carry the additional Cashback label. However, you can still use the Coupon Codes and deals on these stores to get a discount during the checkout.
Pending Cashback/Rewards is cashback money on the way.
When we have tracked your transactions via CouponDunia we add the cashback to your account as "Pending Cashback". As your purchase is still awaiting merchant confirmation, subject to no return or cancellation and other terms, we cannot allow you to withdraw this amount and label it as "Pending". In 4-8 weeks, this amount should get updated to confirmed once the merchant approves the purchase.
Confirmed Cashback/Rewards is real money that you can withdraw as you like. It is cashback for purchases that have been approved as valid by the store. Once you have more than certain amount Confirmed Cashback you can transfer this Cashback as and when you like without any hidden costs or deductions.
If your cashback is canceled by the retailer, your cashback amount for that transaction will be removed from your pending balance. The status of the transaction will be set to canceled in your cashback activity page.
The store holds sole discretion in determining the validity of a transaction. If you believe the cashback was wrongfully canceled, you can submit a claim here. We will try our best to raise it with the merchant and get you the cashback. However, please note that once a retailer has made a decision, it is final..
Refer & Earn
You can earn a bonus amount for each friend that signs up using your referral code and fulfils the requirements related to the referral. There are no caps on the number of friends that you can refer, so you can potentially earn an unlimited amount of money for referring friends to LarabackPRO.
To view the details for your referral scheme please login to your LarabackPRO account and visit the 'Refer and Earn' section under your profile.
To view the details for your referral scheme, please login to your LarabackPRO account and visit the 'Refer and Earn' section under your profile, or simply click here.
There are multiple ways to invite your friends via referral:
1. Share your Referral code with friends and ask them to enter it during signup
2. Invite via social channels available on the LarabackPRO Referral page
3. Invite via email options on the Referral page
Share & Earn
We've made it easy to earn the real income online.
Now, you can create cashback trackbale links from any of our partner merchants and share with your friends & family.
Whoever purchase using your link, you will earn the real cashback in your cashback account.
Tracking issues
If your cashback was not tracked, checking the following can help:
1. Minimum 48 hours have passed since you made the purchase. Sometimes stores can take upto 48 hrs. to track. Note: 7 days should have passed in case of Amazon.
2. You completed the purchase in the same session after clicking out of LarabackPRO
3. You did not use any other widget or comparison site after getting redirected from LarabackPRO.
Please click here to file a Missing Cashback Claim for the transaction which was Not Tracked.
Note: Merchants accept claims for cashback not tracked cases only till 7th of the next month from the purchase date.
For eg. you made a purchase on 24th Nov, you can file a Not Tracked claim till 7th Dec
OR
you made a purchase on 4th Nov, you can file a Not Tracked claim till 7 Dec.
It can sometimes take up to 3 days for a retailer to track a transaction. Hence retailers do not accept any missing tickets before the end of this period.
When adding a new Cashback enquiry, why do I not see a certain retailer amongst my exit clicks list?
Our sophisticated system tracks every time you click out from our website to any of our partner retailers. If you do not see a retailer in the exit click dropdown then you have not visited the retailer via our website. Perhaps you forgot to sign in when you visited a retailer, in which case again the visit will not show in your exit click list.
OR
The cashback claim is NOT allowed by the merchant.
Cashback payment
Cashback earned from LarabackPRO is your money and can be used to recharge online wallet, phone or DTH accounts or even transferred to your bank account. (Note: Minimum withdrawal limit of 250 applies)
The money in your account NEVER expires. It’s your money and you can use it anytime.
Read withdrawal options and limits for details.
To withdraw your balance, log in to your LarabackPRO account and visit the Transfer section of your profile.
Select the method of withdrawal, bank, etc.
Select the account where you wish to transfer your Available Balance.
Enter the amount and hit Submit.
Bank transfers take between 5-7 business days to reflect in your accoun
Note: Cashback earned from some merchants (Rewards) cannot be withdrawn to a bank account and is listed separately as rewards. Minimum withdrawal limits apply.
Also, there is absolutely no cost or fees applicable to withdrawing your balance.
More questions
You can submit your query by following these steps:
Please visit our Contact Page
Select 'appropriate' under 'reason'
Describe your problem in the 'Problem Description' box
Our Customer Care team will be happy to assist in resolving this issue.
OR
You can write to us on [email protected]
